Refund Policy
At Aswins Sweets, we take pride in delivering the finest quality sweets and ensuring customer satisfaction. In the event that you are not completely satisfied with your purchase, we have a refund policy in place. Please review the details below:
Customer Note:
For Order related issues such as payment failures / Payment success but Order not getting confirmed We request the customer to connect with our Support team via WhatsApp +91 73394 15757 with (Payment photo proof / Message Proof / Mail id used while ordering).
Eligibility for Refund:
Refunds are applicable for the following scenarios:
a) Quality Issue: If the sweets you received do not meet our quality standards/Expired.
b) Wrong Product: If you received a different product than what you ordered.
c) Damaged Product: If the sweets arrived in a damaged condition due to shipping or handling.
Notification and Timeframe:
To request a refund, Please contact our customer support team at the earliest through WhatsApp +917373041434 or write to us at aswinssweetsonline@gmail.com to initiate the refund process.
We recommend providing relevant details such as your order number, a description of the issue, and any supporting evidence like photographs & Video(*Mandatory).
Assessment and Resolution:
Once we receive your refund request, our team will assess the information provided and may require additional details or evidence for verification.
We aim to respond to your request at the earliest.
Refund Options:
Depending on the circumstances, we offer the following refund options:
a) Refund: If a replacement is not possible or desired, we will issue a refund to the original payment method used for the purchase.
Note: We request every customer to “Read Our All Policy Clearly” to avoid future problems.
We suggest our Customer to take unboxing video while opening the BOX, after getting the delivery. This will help us to resolve the problem.
Processing Time:
Refunds will be processed within 2-7 working days of approving the refund request.
The actual time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution.
Please note that our refund policy is designed to ensure customer satisfaction, and we will make every effort to resolve any issues in a fair and timely manner. If you have any further questions or concerns, please contact our customer support team for assistance.
Customer Note:
For Order related issues such as payment failures / Payment success but Order not getting confirmed We request the customer to connect with our Support team via WhatsApp +91 73394 15757 with (Payment photo proof / Message Proof / Mail id used while ordering).
Eligibility for Refund:
Refunds are applicable for the following scenarios:
a) Quality Issue: If the sweets you received do not meet our quality standards/Expired.
b) Wrong Product: If you received a different product than what you ordered.
c) Damaged Product: If the sweets arrived in a damaged condition due to shipping or handling.
Notification and Timeframe:
To request a refund, Please contact our customer support team at the earliest through WhatsApp +917373041434 or write to us at aswinssweetsonline@gmail.com to initiate the refund process.
We recommend providing relevant details such as your order number, a description of the issue, and any supporting evidence like photographs & Video(*Mandatory).
Assessment and Resolution:
Once we receive your refund request, our team will assess the information provided and may require additional details or evidence for verification.
We aim to respond to your request at the earliest.
Refund Options:
Depending on the circumstances, we offer the following refund options:
a) Refund: If a replacement is not possible or desired, we will issue a refund to the original payment method used for the purchase.
Note: We request every customer to “Read Our All Policy Clearly” to avoid future problems.
We suggest our Customer to take unboxing video while opening the BOX, after getting the delivery. This will help us to resolve the problem.
Processing Time:
Refunds will be processed within 2-7 working days of approving the refund request.
The actual time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution.
Please note that our refund policy is designed to ensure customer satisfaction, and we will make every effort to resolve any issues in a fair and timely manner. If you have any further questions or concerns, please contact our customer support team for assistance.
